FAQs

How Do I Track My Order?

Your order confirmation email will include a tracking link and number. You can also track your order through the Shop App.

What if My Order is Incorrect or Damaged?

Our helpful and talented customer service staff can help make things right in a jiffy! Don’t hesitate to email us, or call us at 612-870-3440.

What is Your Return Policy?

Coffee is perishable, so we’re unable to accept returns on coffee. However, if there was an error with your order, if you are dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality, our expert Customer Service team is here to help you. Please reach out using our contact form. Please have your receipt and the package available.

Peace Coffee is happy to exchange non-coffee merchandise within 30 days of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Prior to mailing an item back to us, please connect with our customer service team so we can keep an eye out for your return.

Customer Service is available Monday-Friday 8 am – 4 pm at 612-870-3440 or by emailing orders@peacecoffee.com.

Our mailing address for returns is:
Peace Coffee
2801 21st Ave. Suite 130
Minneapolis, MN 55407

Do you offer international shipping?

We do not offer shipping outside of the United States.

How Do I Receive Notices About Promotions and Special Offers?

To receive notices about promotions and special offers, we recommend subscribing to our newsletter, regularly checking the Peace Coffee website, or following us on social media.

What Is Your Policy On Using Multiple Promo Codes At One Time?

Excellent question! We value being able to offer discounts on our products from time to time, but our promotional discounts do have some limitations. If you’re using a regular promo code (not a Rewards coupon code), we do not allow multiple coupons of this type on an order. Regular promo codes are exclusive-use, meaning only one regular promo code can be applied to an order at a time.

If you’re redeeming points on an order via your Rewards Account, the limitations are slightly different. You can redeem multiple Rewards codes on any order, even if your cart contains an exclusive-use regular promo code.

If you have further questions about our policy, please reach out to our customer service team!

Can I Order Offline?

Of course! Feel free to give us a call at 612-870-3440. Our customer service team works M-F 8am – 4pm CST. All calls will be returned during our business hours.

What should I do if I have an issue with my Peace Coffee order from a third-party website?

Complaints, claims, concerns, or questions regarding your purchase of our product through third-party websites like Amazon, Instacart, Target.com, etc. should be directed to the third party. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or stores. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

How can I update my email address?

Contact us and our customer service team will update your email address.

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

Will I receive points for purchases I made prior to creating my rewards account?

You will receive points for all purchases made since January 1, 2021!

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by goinig to our Contact page and our team will be happy to assist you with merging your accounts!

I want to sell or brew peace coffee at my store or office

Incredible! Thanks for thinking of us. Please submit our wholesale request form and our sales team will reach out to you.

I Want to Buy Peace Coffee For a Corporate Gift

Great idea! Please reach out to sales@peacecoffee.com

Can I change my subscription?

You can edit your subscription elements by signing into your account, navigating to the Manage Subscriptions section and clicking the “View Details” button on your subscription. This will take you to the Subscription Management page, where you can edit your subscription, skip, pause, add promos, and more!
Edit your subscription quantities and grinds with "Update" or modify the entire subscription with "Swap"
Add new items with the "See More Options" text under the "Goes well with your next order..." header, and add as a subscription or one-time order
No payment information will be collected, the system will use your existing payment info on file, and no additional charges will be placed until the next renewal payment.

Will My Subscription Ship Free?

We offer 15% savings on our coffee through our subscription program, but subscriptions will not automatically ship free. We offer free standard shipping for orders over $40. If the coffee(s) you choose to subscribe to total $40 or more, they will ship free. Otherwise, standard shipping rates apply and will be added to your recurring total.

Can I Subscribe to Multiple Coffees?

Of course! On your initial order, you can add as many coffees as you wish to your cart, just make sure that the product (size, grind, etc.) is correct and the subscription details (amount of bags, frequency of delivery) are accurate.

Can I Add Non-coffee Items to My Subscription?

Only coffee items can be added to a subscription; other goods cannot. However our subscription system allows for any one-time purchase items to be added to a subscription order without adding it to your recurring subscription. The delivery of that product would be limited to one time only, and will be shipped at the time of your next renewal with the rest of your subscription.

Can I Suspend My Subscription?

Yes. Sign in to your Peace Coffee account online and navigate to the manage Subscriptions tab. Your current subscription information will populate here, click “Pause Subscription”. This will put the subscription on pause for the specific time you choose. A “Resume” button will show in this area when you sign in again to a subscription that is on pause.

Can I Cancel My Subscription?

You may cancel your subscription at any time by signing into your account, navigating to the Subscriptions section, and clicking cancel on your current subscription. Once your cancellation is confirmed, a “Re-activate” button will show in the Subscriptions section of your account. Clicking on this will take you directly into the checkout to select new options and enter your payment information.
When you re-subscribe, zero dollars will be charged, and the subscription will return to its original payment and shipping schedule.

Can I Change My Shipping Address?

You can edit your shipping address at any time by signing into your account, navigating to the Subscriptions section, and clicking the “Change Address” button. This will take you to the edit shipping address form, which will update your address on the subscription as well as your shipping address on file for the main account.

Can I Change My Payment Method?

You can change your payment method at any time by signing into your account, navigating to the Subscriptions section, and clicking the “Change Payment” button. This will take you to a form to change your payment method for the subscription to a previously-saved or new credit card.

What is the Seasonal Subscription?

Our roasters craft unique blends inspired by the season using the latest harvests of delicious beans. The nuances may change, but not the promise of palate-pleasing perfection every day of the year.

We currently have three seasonal blends that are sold throughout the year, each being roasted and sold during their corresponding season. More on our seasonal subscription here.

Do You Have Gift Subscriptions?

We have a formal gift subscription service. If you would like to send a subscription to another address as a gift, you are able to do so. If you choose to gift a subscription this way, you are able to edit on their behalf and cancel when you would like the gift subscription to end. You can manage several subscriptions in your account which allows you to have your own subscription and manage gift subscriptions at the same time.

Can I Use A Promo Code On My Subscription?

Occasionally, we offer promo codes for one-time use on the initial subscription order (e.g. 30% off your first subscription order for new subscribers) as an incentive to sign up! However, promo codes that are advertised on our website, social media, or email newsletters, are not able to be applied to subscription renewal orders. Since all subscription orders include a 15% discount, we think it’s the smartest way to consistently receive coffee at an affordable price!

Can Subcribers Enroll In The Loyalty Program?

They sure can! As you accumulate points, you can add them onto your subscription order by logging into your account, navigating to the “Manage Subscriptions” page, and viewing details on the subscription order in question. You can redeem coupons through our loyalty program and apply them on this view.

What machines can I use the EcoPods™ with?

Our pods are specially designed for use with K-cup style single-serve brewers including Keurig 2.0. We are not affiliated with Keurig Green Mountain. They cannot be used in any Nespresso single-serve brewers.

What is the EcoPod™ made of?

It’s made from plant-based materials—which include a mesh paper filter and a ring made from corn, beets, and wood. You can also learn more about them here: https://aboutecopods.com/

How do I compost them?

The EcoPods™ are certified compostable in industrial and zero-waste composting facilities. They cannot be composted in your backyard compost pile. Check locally as these facilities do not exist in many communities.

What is the difference between industrial composting vs. zero waste composting vs. backyard composting?

An industrial composting facility processes food waste and compostable products into compost (a nutrient-rich soil). There are different ways to do this (aerobic is probably the most common. A zero-waste facility usually refers to a facility (of any kind) that has worked to be zero waste, this usually involved all the strategies of reduction, recycling, reuse, and composting and requires a commitment to redesign. Facilities vary widely in their process but also in standards, what they process (i.e. some just do yard waste), where their end product goes, etc. The main difference between these facilities and your backyard compost is that they are on a bigger scale and they heat the material to a higher temperature—this is required to break down the corn polymers in things like the Ecopod™, or other compostable products, as well as kill bacteria.

Who certifies them as compostable?

They are certified by TUV International and are compliant with ASTMD6400 Compostability Standards.

Is the packaging recyclable?

The EcoPod™ carton is made from 100% recycled paperboard and contains 30% post-consumer waste. This can be recycled but the clear bag that the pods come sealed inside cannot be recycled or composted.

Why are the pod net weights different?

Different coffees have different densities, so filling a pod with one kind of coffee will result in a different net weight than another.

How should I store my EcoPods™?

We suggest using an air-tight container like one of our Airscapes or an OXO Pop container. You can also use a bag clip to close up the bag the pods come in.

Why do I get a "not designed for this brewer" message on my Keurig machine when I use these pods?

Our pods arecompatible with most single-serve coffeemakers, but not all. That being said, there might be a simple solution to make this message go away. Sometimes oils from coffee can build up over the lens making the machine unable to detect the pod. It’s likely your Keurig machine just needs a quick cleaning. The first place to start is to clean the sensor of your machine with a Q-tip. Here is a great instructional video that shows you how to do it. If that doesn’t work please contact our customer service team through our Contact page.

What Species of Coffee Do You Purchase and Roast?

We use 100% coffee arabica beans. Arabica beans are used in many specialty coffee brands and are prized for their nuance, flavor, and brightness based on where they are grown.

What Certifications Does Your Coffee Have?

We purchase 100% certified organic coffee from Fair Trade certified cooperatives. Peace Coffee is also a certified B Corporation.

Is Your Coffee Certified Bird Friendly?

Peace Coffee does not carry Bird Friendly certification through the Smithsonian Migratory Bird Centre.

Is Your Coffee Shade Grown?

100% of our coffee is grown using organic practices in an agroforestry system by farmers organized in Fair Trade-certified cooperatives. This means that shade cover is present on the farms we work with and proper stewardship of the ecosystem is maintained.

Does Your Coffee Contain Any Gluten, Nuts, Dairy, or Any Other Additives?

Our roasting and packaging machinery only ever processes organic coffee beans. All our coffees, ground and whole bean, are free of gluten, dairy, nuts, and any other additives. Some of our blends may list notes like “nutty” or “chocolatey” but these are flavor and aroma descriptions, not ingredient additions.

Is Your Decaf Chemical Free?

Our decaf is water processed so it’s 100% chemical-free and an organic-approved process!

Is Your Decaf Coffee Caffeine Free?

The decaffeination process of coffee that we use consistently removes 99.9% of caffeine.

Does Light Roast Coffee Really Have More Caffeine?

The difference in caffeine levels from various roast degrees (light, medium, dark, etc.) is minimal and should not affect the consumer.

Is Your Coffee Mold Free?

Yes, all of our coffee is mold free. It is tested for water activity three times: at the point of export, the point of import, and at our facility in Minnesota. If at any point the coffee had unsafe levels of water activity it would be immediately rejected.

How Do I Sign up?

To sign up for the first time, click here or the Rewards button at the bottom of your screen. Then enter your email address and click Get Started. You’ll receive a verification email with a link to get signed in.

How do I earn points?

You earn points for every purchase you make as well as other activities, such as leaving reviews or following us on social media.

Click the Rewards button at the bottom of the screen and then click Earn Points to view
all earning options.

How can I redeem points?

Converting points to discounts is easy. Simply visit our Loyalty Program page, go to the ‘Redeem Rewards’ section and select Redeem against available rewards.

Rewards are available to use with other Peace Coffee website promos, and multiple rewards coupons should be usable on the same order as well!

Do my points expire?

Yes, your points expire after one year of inactivity.

Do coupons expire?

Yes, coupons redeemed using loyalty points expire within 30 days. If you redeem a coupon and it expires, we will not add the points back to your account and the points will be lost.

Does my VIP Status Expire?

If you are promoted to a higher VIP status, you will retain that status for at least 12 months. To retain that status after 12 months, you must meet spend requirements, otherwise you will be demoted to a lower status.

Can I return my order if I redeemed points for discounts?

Yes, you can return your order, but discounts are not automatically returned. Please work with our customer service team for any concerns regarding this.

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